Refund policy

For help with a return, contact us at info@nipponika.jp or through our contact form. Include your order number and the item involved. We will provide the return address and instructions.

Damaged, faulty or incorrect items

Please contact us as soon as possible, ideally within 7 days of delivery, with details and photos where available. The 7-day request does not limit your legal rights. We cover reasonable return costs for damaged, faulty or incorrect items and will arrange a replacement or a refund for the affected item. Refunds are made to the original payment method.

EU and UK cancellation rights

EU and UK customers can notify us that they wish to cancel an eligible online purchase within 14 days of receiving the goods, without giving a reason. Return the goods within 14 days after notifying us. You do not need our prior approval to exercise this right.

You pay return postage for a change-of-mind cancellation. We refund the item price and the cost of standard outbound delivery for an eligible cancelled order. Any extra charge for a premium delivery service is not included.

You may inspect the goods as you would in a shop. A deduction may apply for loss of value caused by handling beyond what is necessary to inspect them.

Refunds use the original payment method. For EU cancellations, refunds are due within 14 days of your cancellation notice; we may wait until the goods are returned or you provide proof of return, whichever happens first. For UK cancellations, refunds are made within 14 days of receiving the goods back or proof of return, whichever happens first.

Other change-of-mind requests

Where the cancellation rights above do not apply, we do not accept returns or exchanges for a change of mind, except where required by applicable consumer law.

This policy does not limit any mandatory consumer rights that apply to your purchase.